Support

Your account is limited to 2 devices. If you've already activated 2 machines and want to install on a third, you have two options:

1. Sign in to your account and remove a device you no longer use at prismjournal.net/devices. Removing a device immediately frees its slot.

2. Buy an extra device slot for $6.99 (one-time, never expires). The slot is added to your account immediately after checkout, and the next launch on the new machine will succeed.

A reinstall on the same physical machine counts as a new device, because the local device ID is gone. Sign in at prismjournal.net/devices and remove the old entry (it will say "last seen X days ago"). Then re-launch the app — it'll register fresh.

Devices not seen in 60+ days are eligible for automatic cleanup, so old reinstalls are usually self-healing.

No. Prism Journal makes one network call total: when you first launch a new install and sign in. Every launch after that is fully offline. Your trades, screenshots, and account data live on your machine — they never leave it.

If you're disconnected from the internet on first launch, simply connect briefly to activate, then you can run forever offline.

This is expected — not a bug, not malware. Windows SmartScreen blocks unsigned installers from new publishers by default until they build up reputation across thousands of installs.

To proceed:

1. In the warning dialog, click "More info" (it's a small link, easy to miss)
2. A "Run anyway" button appears at the bottom — click it
3. The installer launches normally and walks you through setup

The installer was downloaded from downloads.prismjournal.net, your browser already verified the HTTPS certificate, and the file size matches what we host. SmartScreen's warning is purely about publisher reputation, not file integrity.

Coming soon: we're getting a code-signing certificate that will eliminate this warning. Existing customers get the signed installer free as part of lifetime updates.

Windows 10 and Windows 11 only at launch. The installer is a single ~26 MB Windows .exe that installs to your user profile (no admin password needed) and works on both x86-64 and x64-emulating ARM64 Windows.

Mac and Linux builds are planned for v1.5+ but not available today. If you'd buy a Mac version on day one of release, email support@prismjournal.net with the subject "Mac version interest" — that's the demand signal that bumps it up the roadmap.

Most futures traders are on Windows because the major trading platforms (NinjaTrader, Sierra Chart, Apex, TopstepX) are Windows-only. Mac users in this niche typically run Parallels or VMware to host a Windows trading environment — Prism Journal works fine there.

After purchase, the download link appears on your welcome page and on your account page. The direct download URL is https://downloads.prismjournal.net/PrismJournal-Setup-1.0.0.exe.

If Windows shows a SmartScreen warning when you run the installer, see the FAQ entry above on how to proceed.

Step 1 — check your spam folder. The email comes from support@prismjournal.net with subject "Set your Prism Journal password". Because Prism Journal is a brand-new sender domain, the first emails to your inbox often land in spam until your provider's filter learns to trust us.

If you find it in spam, click "Not spam" (Gmail) or "Mark as not junk" (Outlook). This trains your filter so future emails — including device-related notifications — go straight to your inbox.

Step 2 — request a fresh link. Go to the sign-in page, enter your email, click "Forgot password?". A new email arrives within 30 seconds.

Step 3 — still nothing? Email support@prismjournal.net with your Stripe receipt (or last 4 digits of the card you used) and we'll fix it manually within a business day. Refunds available within 7 days if you can't access your account.

Email support@prismjournal.net within 7 days of purchase and we'll refund the full amount, no questions asked. We process refunds within 1-2 business days.

Yes. Email support@prismjournal.net from the original purchase email and tell us the new email — we'll move the account over. Your purchase history and device limit increases come with you.